Frequently Asked Questions

 
  1. Are your technicians certified?
  2. How do I know if I need pest control service?
  3. I signed up for an annual service plan. After your first visit, when will you come back?
  4. If I don't see any pests, can I skip my next service?
  5. If I see a pest problem between services, will you come back?
  6. Is your treatment safe for children and pets?
  7. When you treat inside my cabinets, do I need to wash them when you are done?
  8. How will I know when it is time to schedule my next service?
  9. What about rain?
  10. How soon can I water my yard after your visit?
  11. When you treat the inside of my home, how long do I have to stay out of the house?
  • Are your technicians certified?

  • Absolutely!

  • How do I know if I need pest control service?

  • If you see a few ants, roaches or a rodent, those few ants or one mouse may have many counterparts lurking where you can't see them. Left untreated, you could have a crisis.

  • I signed up for an annual service plan. After your first visit, when will you come back?

  • Typically, we return during the month immediately following your initial service to follow up and make sure that the first service established the desired control. Then, we will come back every 3 months. But again, if you need service in-between our regularly scheduled visits, we will be happy to return, free of charge.

  • If I don't see any pests, can I skip my next service?
  • We wouldn't recommend it. Just because you don't see any pests doesn't necessarily mean they are gone. For us to maintain control, and honor our guarantee, we must perform all of your services.
  • If I see a pest problem between services, will you come back?
  • Absolutely! As long as you have maintained your regular service, we will come back at no additional charge. It's all part of the National Exterminator guarantee.
  • Is your treatment safe for children and pets?
  • We use E.P.A. registered products and we use the utmost care when it comes to your safety. Our strict Integrated Pest Management (IPM) philosophy and treatment methodology will reduce the amount of products needed to control pests inside your home. We do recommend that children and pets should not be in the area that we are treating or on the treated area until dry.
  • When you treat inside my cabinets, do I need to wash them when you are done?
  • No. If you plan to wash your cabinets, do so before our treatment. Also, please remove any loose shelf paper at this time. Be sure all cabinets are dry and apply new shelf paper before putting items back in your cabinets.
  • How will I know when it is time to schedule my next service?

  • Within one week of your next service, we will notify you when we will be performing your next service.

  • What about rain?
  • All of the materials used in our pest management programs are designed for all weather conditions and products are applied with methods and in areas where they will resist degradation from the sun and rain.
  • How soon can I water my yard after your visit?
  • We use water-based formulation. When your property is dry (usually 20-30 minutes), you can water without losing control of pests.
  • When you treat the inside of my home, how long do I have to stay out of the house?
  • The short answer (for a general pest service) is about four hours. Even though we are not always required by law to ask you to leave your home during a service, National Exterminators generally likes to take the extra precautionary step of making sure that we have plenty of room and access in order to give your pest problems the attention that they require. For flea control, we require that you remain out of the home for about 3-4 hours, or until our products have dried. For outside treatments, such as power spraying, we ask that people and pets stay out of the yard for 3-4 hours. Once dry, the products are no longer readily absorbed by hands and paws. Pregnant women in the 1st or 3rd trimester and people with respiratory ailments may wish to be out longer and should consult their physician.